Description

The Retail Manager oversees daily operations at the store. This includes the responsibility of achieving its sales goals, meeting merchandising standards and delivering operational excellence through effectively leading a team of sales associates. The Retail Manager collaborates with peers as well as the Vice-President to assess the needs of the customer and develop the best methods for achieving service, sales, and operational objectives.

Responsibilities:

• Coordinate merchandising, operations, and customer service.

• Ensure a high-level of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service.

• Train and manage all aspects of performance and development for sales associates to encourage professional growth.

• Act as a partner between customers, sales associates, and store ownership.

• Maintain an awareness of all product knowledge, and current or upcoming product.

• Contributes to a positive and inclusive work environment.

Requirements

• Previous retail management experience a plus

• Strong knowledge or passion for hockey

• Proven experience in a retail/customer service environment

• Ability to recruit and motivate employees

• Demonstrate effective interpersonal, organizational and leadership skills

• Must be able to work a full time retail schedule, including nights and weekends

• Must be at least 18 years of age

Benefits:

• Medical, Dental, Vision & Disability Insurance plans available