Once I place my order, how soon will my order be shipped?
Most orders received before 4 PM EST on business days will be shipped the same day. You will be notified by e-mail if any delay is expected.
Can I check my order status?
Upon receipt of your order, an e-mail will be sent to you confirming the shipping date and a tracking number.
How much is the B&R Sports handling charge?
Regardless of your order total, a $3.50 handling charge will apply. Please note that no handling charge applies when ordering a B&R Gift Card.
Can I use my B&R Gift Certificate at a retail location if I purchased it from B&R Shop Online?
Yes. All B&R Gift Certificates, whether purchased at a retail location or from B&R Shop Online, may be used for purchases at one of our stores or online.
Does B&R Sports offer free shipping?
We offer free standard shipping on most items when the product total is over $150 and the delivery address is within the Continental U.S. Certain items carry an oversize surcharge regardless of the order total. In the event that your order qualifies for free shipping, the initial cost of shipping will be charged to you if the product is returned. If the product is an exchange, the replacement product does not qualify for FREE SHIPPING.
What shipping methods do you offer?
We offer standard shipping (3-7 business days), 2nd-Day (2 business days) and Overnight (1 business day) shipping options. Please note express shipping options are not available in all areas. Orders to Canada, Hawaii & Alaska are shipped through USPS Priority Mail and not eligible for "Free Shipping" or UPS Ground Shipping Charges. Please call or e-mail us for a shipping quote. We do not ship to APO/FPO or P.O. Boxes. We can also ship to Alaska using the USPS.
Please note that several manufacturers, like Bauer, Warrior and Easton, restrict sales and do not allow retailers to ship outside of the United States. Bauer does not allow us to ship outside of the United States and any third party enitity to circumvent this policy is prohibited.
What are oversize charges?
Oversize charges are charges the shipping companies bill us for particularly large or heavy items/packages. Some examples of items that generally carry oversize charges are sticks, wheel bags, hockey goals and goalie leg pads. If your purchase is subject to an oversize charge, all applicable charges will be shown at time of purchase.
The item I ordered does not fit or I have changed my mind, can I return it?
If you would like to return or exchange an item, you can do so hassle free within 30 days from the date of purchase. The item must be in new, unused condition with all of the original manufacturer's packaging and tags. Please call 1-888-625-7941 for a Return Authorization Number (RA#). Clearly print this number on the outside of your shipping box and on the "Return Section" of your original invoice. Never attach tape or write any Return Shipping Information directly on the manufacturer’s original packaging. Doing so will result in your exchange or refund being denied. If denied, the product will be returned to you at your expense. SHIPPING COSTS ARE NON-REFUNDABLE. In the event that your order qualified for free shipping, the initial cost of shipping will be charged to you if the product is returned. If the product is an exchange, the replacement product does not qualify for FREE SHIPPING. Return Shipping Charges and insurance are always your responsibility. There are no refunds on Custom Print Orders (silk screen or embroidery), Clearance/Close-out Items, Skates that have been sharpened after they were shipped by B&R Sports, jocks, athletic supporters, goal jocks and pelvic protectors.
What if I refuse the shipment?
If a parcel is refused at the time of delivery, the original and return shipping charges, together with a 15% restock fee, will be charged to your original form of payment.
How are shipping rates calculated?
Our shipping rates are based on the total dollar amount of the order (excluding taxes). Please note that orders to Canada, Hawaii & Alaska are shipped through USPS Priority Mail and not eligible for "Free Shipping" or UPS Ground Shipping Charges.
|UPS Ground Shipping|
|Order Amount||Shipping Charge||Handling Charge||Total|
|$25.00 - $49.99||$6.99||$3.50||$10.49|
|$150.00 and up||FREE SHIPPING||$3.50||$3.50|
Estimated shipping time 3-7 Business Days
Next Day, 2nd Day and Saturday Delivery options are available. Contact us for a quote.
*Our shipping rates are based on the total dollar amount of the order (excluding taxes). Please note that orders to Canada, Hawaii & Alaska are shipped through USPS Priority Mail and not eligible for "Free Shipping" or UPS Ground Shipping Charges. We can also ship to Alaska using the USPS. Contact us for a quote.